Privacy Policy

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Fancrest Estate Privacy Policy

At Fancrest Estate we recognize and respect our users' and customers' privacy. We commit to diligently protect the trust you have placed in us. We have developed this Privacy Policy to assure you, that the information collected about you, is only what is needed for conducting business and offering products and services that might be of interest to you.

Use of your information

Fancrest Estate does not sell or rent your personal information to third parties. We will only release account and other personal information if we believe the release is appropriate to comply with law; facilitate court proceedings; enforce or apply our terms and conditions; or protect the rights, property, or safety of Fancrest Estate Limited, our users, or others.

User/Customer Registration

Our site's user and customer registration forms require you to provide us contact information, and may also require demographic information. This information may be used to contact you when necessary.

If you Join Our Mailing List

To add you to our mailing list, we need your name, email address and country or state of residence. The information is utilized so that we may inform you of special offers and events associated with Fancrest Estate and its affiliates.

If you Purchase Alcohol

New Zealand Law requires us to request identification from each wine purchaser to prove that you are of an age to legally purchase alcohol. To process an order, we need your name, home or other physical address, including street name and name of city or town, email address, telephone number, date of birth and credit card number.

Delivery Address Details

Fancrest Estate enables you to save one delivery address which we will store against your profile. When you buy an item you have the option of entering a new delivery address which must be your own.

Updating Your Personal Information

Fancrest Estate provides you with ways in which you can alter your personal data, including changing your email address, password, phone number, etc. In the event you wish to change any of your personal information, please contact us by written notification to our email address at  This email address is being protected from spambots. You need JavaScript enabled to view it. .

Email

It is the policy of Fancrest Estate to send our members emails throughout the purchasing process, and other Newsletter emails they elect to receive. In addition, Fancrest Estate will send out promotional material to its Newsletters subscribers promoting material related to Fancrest Estate. We also use email as a means of receiving feedback from our members, and we encourage you to email with your questions or comments.

Emailing Tools

Fancrest Estate provides tools on its website to tell a friend about our products. These tools must not be misused in any way to send spam or other content which would violate our privacy policy or Terms and Conditions. We do not permanently store, sell, or rent these email messages or the email addresses.

Email Opt-Out

We comply with New Zealand laws in sending offer driven emails. It is our policy to immediately remove any user from any mailing list upon the member's request. If you wish to Opt-Out from receiving email offers, we will take action within 1-10 days of receipt of your request. To Opt-Out or unsubscribe, please send an email to This email address is being protected from spambots. You need JavaScript enabled to view it. with UNSUBSCRIBE in the subject line. If you have multiple addresses you will need to Opt-Out for each address in order to be removed from our data base.

Cookies

To enhance the experience on our website, we use cookies to identify our registered members when they return to the site. A cookie is a piece of data stored on the end–user’s hard drive containing information of the visit to our website. The information on the cookie is accessible only to FANCREST ESTATE and is not sold or shared under any circumstances. For your convenience, we use a cookie to store a unique session identifier, which allows us to maintain your shopping cart and personal information.

If you have any concerns with our Privacy Policy, please contact us at: This email address is being protected from spambots. You need JavaScript enabled to view it. . This policy was last updated October 1, 2009.

Security

We understand the sensitivity of this information and maintain our files on a secured server to protect against unauthorized access. In addition to obtaining personal information, we may collect tracking information for statistical purposes that may be disclosed to third parties. This aggregate information is for statistical purposes only. It is for understanding consumer trends and does not contain any personal information about you.

Control of Your Password

You are responsible for all actions taken with your user name, email address and password. Therefore we do not recommend that you disclose your Fancrest Estate password to any third parties. If you choose to share your user name, email address and password or your information with third parties, you are responsible for all actions taken with this information and therefore you should review that third party's privacy policy.

Credit Card Security

We work diligently to protect the security of your personal information, including credit card information.

Your credit card details do not get processed or transmitted through or via Fancrest Estates website; all transactions are processed through a secure payment service provider. All transaction sessions are stored and processed in encrypted strings. Your credit card details are not held by Fancrest Estate and cannot be accessed by Fancrest Estate staff.

Fancrest Estate Vouchers

Fancrest Estate provides the facilities to present and redeem vouchers through the checkout system. Any voucher is to be used at the discretion of Fancrest Estate. Fancrest Estate also holds the right to terminate any Voucher which they believe is being misused.

Other information we collect

We collect and use additional information to carry out internal research on our users' demographics, interests, and behaviour to better understand and serve you and our community. This information may include the URL that you just came from (whether this URL is on our site or not), which URL you next go to (whether this URL is on our site or not), what browser you are using, and your IP address. If you send us personal correspondence, such as emails, or letters, or if other users or third parties send us correspondence about your activities or postings on the Site, we may collect such information into a file specific to you.

Membership Removal

If you wish to have your registration removed from our directory for any reason, simply send us an email at This email address is being protected from spambots. You need JavaScript enabled to view it. requesting to be removed.

Updates to our information practices

From time to time, we make changes to our information practices or alter the functionality of our Web site. We always update this statement accordingly, so we encourage you to periodically review this page for the latest information on privacy practices at Fancrest Estate. If you have any questions about our privacy policies or any other matter, please This email address is being protected from spambots. You need JavaScript enabled to view it. .