Within 30 days of delivery, you may return any item you purchase in new condition with original packaging for a full refund. We will also pay the return shipping cost if the return is a result of our error. We will notify you via e-mail of your refund once we have received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase, within seven business days of our receiving your return.
Any personal information that is provided by the user of this website is retained by merchant for the purposes of contact and shipping only and will not be distributed to third parties. Further Offers will only distributed if you clicked above, and these offers are only produced by us, not by third parties.
Should you discover any defects in your product please contact us via our contact link to help us arrange a replacement on receipt of the item. When replacements are not available we may, at our discretion, provide a complete refund.
At the present time we do not ship wine outside of New Zealand. We will not deliver to a Post Office box or any address which we deem suspicious. We ship our goods using reputable Courier companies. You should expect your order to be delivered within seven working days. Should you feel that your goods do not arrive in good condition, please feel free to contact us using our contact form. We are not responsible for loss or damage to goods that are delivered to an incorrect address.
The warehouse is closed from 23 December 2016 to 5 January 2017 inclusive. Orders are unable to be despatched over this period. Last orders for 2016 must be received by end of day on 20 December 2016.
Secure Payment Policy
All Credit Card transactions are processed immediately with the PayPal. The payment page is hosted by Paypal and secured with 128 bit encryption. The card details you enter are safe because they are not stored or cached by us, the merchant, but entered directly into the banking system. You will receive an instant confirmation of transaction approval or decline before being returned to this merchant web site.
Special offers may be limited by the availablity of stock. Should your order not be able to be processed for lack of stock we will contact you for further instructions, including the option of cancelling your order.
Warning-Under the Sale and Supply of Alcohol Act 2012 the sale and supply of alcohol in Aotearoa New Zealand is controlled. it is an offence to supply alcohol to a person under the age of 18 years, or for a person under the age of 18 years to purchase or receive liquor.